01, The Problem
A dashboard players
bounced off, not into.
Xbox's dashboard packs an enormous amount of functionality, library, store, friends, party chat, streaming, achievements, but users reported it felt cluttered and slow. Core tasks like "jump back into the game I was just playing" took too many clicks.
The goal was to identify friction points in the current experience and propose a cleaner, faster hierarchy, one that respects how people actually use a console in the first 10 seconds after turning it on.